Go Back   Savage 2: A Tortured Soul Forum > Help and Technical Support


Help and Technical Support Get answers to your account and technical questions here

Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 09-20-2008, 03:22 AM   #1
S2 Staff Member

Join Date: Dec 2006
Posts: 5,029
Thanks: 0
Thanked 2 Times in 2 Posts
Default Savage 2 Troubleshooting (read before submitting issues)

Table of Contents
  • System Requirements
  • Mandatory Troubleshooting Steps
    • Latest .NET framework
    • Update video card drivers
    • Install latest C++ Redistributable
    • Install latest DirectX
    • Runtime Errors and Blue Screens with Vista (Important!)
  • Windows Vista
    • Install Service Pack 1
    • Turn off UAC
    • Run Savage 2 as an administrator
  • Linux
    • Unable to play/update on ATI cards
    • Assistance with updating video drivers
    • Linux system requirements
    • Known issues/workarounds
      • Savage2 - Fatal Error: PNG header and library versions do not match
      • Sound crackles under some configurations using ALSA output.
      • X11 server may stall using an NVIDIA GeForce 8xxx series video card with the 169 series drivers when anti-aliasing is enabled in-game.
      • Cannot select single screen video modes.
      • ./savage2.bin: error while loading shared libraries: libncurses.so.5: cannot open shared object file: No such file or directory.
      • Installer issues
      • Manual install steps
      • OpenGL 3 - Savage2 - Fatal Error: OpenGL 2.1 not available
  • Steam Issues
    • Being prompted to download maps
    • Vista and Steam
  • Common Issues and Solutions/Workarounds
    • Crashing while map is loading and game is minimized
    • Game performs poorly/isn't stable
    • Game crashes after changing game settings (particularly graphics settings) and you're unable to start Savage 2 to revert your settings.
    • Could not find d3dx9_34.dll
    • "Someone is using your account" messages
    • Geom_BuildBlockList: Truncated block
    • Unable to update or play online
    • Where's my account? (Demo account expirations)
    • D3D_Create: CreateDevice() Failed

This thread exists in the interest of having as much troubleshooting information as possible consolidated in a single thread.

If you have any bugs or crashes that you would like to report, please refer to this thread.
Customer and Technical support for Savage 2 is suspended until further notice. If you have a -billing- or -account- issue that directly affects your ability to play the game, please contact S2Games support: (support@s2games.com).

Good things come to those who wait...

Last edited by S2Mercenary; 07-13-2009 at 12:45 PM.
S2Mercenary is offline  

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

All times are GMT. The time now is 05:46 AM.